At PillPoint Pharmacy, customer safety is our highest priority. We are committed to ensuring that all medicines, particularly opioids and other controlled pain medications, are prescribed and supplied safely, responsibly, and in full compliance with UK law and professional standards.

This policy outlines how we manage, assess, and process any order requests for opioid-based treatments through our online platform.

1. What Are Opioids?

Opioids are a class of prescription medicines used to treat moderate to severe pain. They include medicines such as codeine, dihydrocodeine, tramadol, morphine, and related compounds. While effective when used correctly, opioids carry a high risk of dependence, misuse, and side effects, and therefore require strict clinical oversight.

2. Legal and Regulatory Compliance

PillPoint Pharmacy operates under the supervision of a UK-registered pharmacist and in accordance with:

• The Human Medicines Regulations 2012

• The Misuse of Drugs Regulations 2001

• Guidance from the General Pharmaceutical Council (GPhC) and Medicines and Healthcare products Regulatory Agency (MHRA)

All prescribers working with PillPoint are registered with the General Medical Council (GMC) or the appropriate UK regulatory body.

3. Prescribing and Clinical Assessment

• All opioid requests must undergo a thorough clinical review by one of our prescribers.

• You may be asked to provide additional medical information, such as previous prescriptions, GP records, or pain management history.

• Repeat or high-dose opioid requests will not be approved without clear evidence of medical need.

• Our prescribers will not issue opioids for the purposes of recreational use, sedation, or any non-medical reason.

4. Restrictions on Supply

• PillPoint does not supply Schedule 2 or 3 controlled drugs (for example, morphine, oxycodone, fentanyl, or methadone).

• Certain Schedule 4 or 5 medicines (e.g., codeine-based combinations) may be supplied only after prescriber approval and where clinically appropriate.

• Maximum quantity limits and dosage restrictions apply to all opioid medications.

5. Monitoring and Safety

To protect customer safety:

• We maintain secure digital prescription records and perform regular audits.

• We may contact your GP or healthcare provider to confirm treatment details where necessary.

• Any suspicious or repeated requests will be refused and may be reported to the relevant authorities.

6. Responsible Use

By ordering from PillPoint Pharmacy, you agree to:

• Use all opioid medications exactly as prescribed.

• Never share or sell prescribed medicines to others.

• Store opioids securely, out of reach of children or vulnerable individuals.

• Dispose of unused medicines safely, using local pharmacy disposal schemes.

7. Our Commitment

PillPoint Pharmacy is dedicated to promoting safe, ethical, and clinically appropriate access to pain management treatments.

We support responsible prescribing, customer education, and transparency in all aspects of opioid use and regulation.