Online Clinic

Pharmacy Closures

Introduction

At PillPoint Pharmacy, we understand that access to your medication is essential for your health and wellbeing. While we strive to maintain consistent service, there may be occasions when the pharmacy needs to close temporarily — such as on weekends, bank holidays, or for operational reasons.

This policy explains how we manage pharmacy closures and ensure your prescriptions and treatments are handled safely and efficiently during these times.

1. Commitment to Customer Care

At PillPoint Pharmacy, we are committed to maintaining consistent access to essential pharmacy services. In the event of any temporary closure, we will always prioritise customer safety and the continuity of your treatment and medication supply.

2. Notification of Closures

Whenever possible, details of planned closures—such as public holidays, system upgrades, or scheduled maintenance—will be announced in advance on our website and via email to affected customers. Emergency or unplanned closures will be communicated as soon as reasonably possible.

3. Prescription Processing During Closures

All online prescription orders received during a closure period will be securely stored and processed as soon as the pharmacy reopens. Delivery times may be extended slightly to account for closure days, including weekends and bank holidays.

4. Urgent Medication Requests

If your request is urgent and falls during a closure period, we recommend contacting your GP, NHS 111, or a local community pharmacy for advice or interim medication support. This ensures that customers receive appropriate care without interruption.

5. Contact and Support

For questions or updates regarding pharmacy closures, please contact our support team:

We aim to respond promptly to all queries once normal operations resume.